How prepared are you to show up in this new world?
Early in my career, I worked with a veteran tech salesperson who had the remarkable ability to connect with people. Not only was he confident, kind, smart and enthusiastic, he asked great questions and listened with intent. In conversation, he spoke with clarity and elegance and made you feel like you were the only person on his agenda and in his world. It was easy to see why he had a track record of success and an expansive network. I’ve since come to appreciate that henot only had a presence, but he was always present.
Fast forward to today. Organizations are bringing people back into the workplace in new and different ways: work shifts, alternating days or weeks and/or a mix of on-site and remote workers. Other organizations are continuing or committing to a work-at-home model. The days of everyone being in the office at the same time are simply over. Even when the pandemic passes, we’ve proven remote working is part of our future and people won’t easily give that up. Welcome to our new blended distributed reality and the world of leadership at a distance.
For leaders, navigating this realitywill require learning new skills and leaning into existing skills with more intention.And, according to Bob Johansen, a futurist and author of 2017 the book The New Leadership Literacies, leaders will need to develop their own brand of blended-reality presence:
“Leaders will need a new leadership presence, through a wide mix of media and in-person meetings in varied combinations... sometimes they will need to feel present everyplace, every time – without feeling intrusive.”
What does it look like to have presence? And why is this important?
Presence is known as many things: gravitas, commanding attention (not always in a loud way), holding court, or owning the room. Simply put, when a person with presence speaks, people listen and all eyes and ears are on them. Presence is not bravado. It comes from a place of credibility and authenticity. It’s earned and nurtured through experience and commitment.
A leader with presenceis not only influential, theyexperience greater productivity and higher engagement levels because they are trusted and respected by team members.Leaders with presence are genuine and enthusiastic and inspire confidence in others to achieve goals, model positive behaviours and deliver results. Who wouldn’t want to follow a leader like that?
Having presence requires leaders to show up with a well-balanced combination of confidence, enthusiasm, humility, predictability, clarity and curiosity and the right tone-setting energy.
Many leaders are at their best when in person. It’s their sweet spot and many of them might be struggling in this new distributed world. The challenge going forward will be to develop presence through other multimedia so, even when you aren’t there, you are there.
What’s the difference between having presence and being present?
To have presence, we first need to be present. When we fully engage in the moment and allow our attention to focus on what is before us without physical distractions, racing thoughts, pressing deadlines or other pressures, then we are present.
Think back to a time where you were trying to have a meaningful conversation with someone who was distracted or not there in mind. It’s tough, isn’t it? You don’t know if they are listening, if you are being heard, or if they even care. I‘ve been both the distracted party and on the receiving end. Neither are good. It wastes time, energy, erodes relationships and builds frustration that can last a good while.
You owe it to your people to show up in service of them and use the time wisely. It requires you to be focused, alert and curious and to listen deeply. That’s being present.
As part of the research for the book, The Mind of the Leader, more than 1,000 leaders indicated that being mindfully present is the optimal strategy to engage their people, create better connections, andimprove performance.
Tips to become more present
Be Intentional: Becoming more present requires discipline and practice.Be aware of how you are showing up and think about introducing a mindfulness ritual into your day.
Prepare: Take a few minutes to think about and note what’s special about the person you are connecting with, what you want to cover, what questions you have. And make a note to invite questions and feedbacktoo.
Remove distractions: Before you engage in a conversation (which these days is usually on screen), put away all other devices, put a ‘do not disturb’ sign on your doorand turn off distracting notifications.
Get Ready: Before your conversation starts, build in time to take a bio break (hard to be present when you need to go), grab a glass of water, get the dial-in details and ensure your video/audio are on and working. Ideally, build in a minute or two to sit still and take a few deep breaths so you are fully prepared.
Engage: Be welcoming, make and keepeye contact, break the ice, keep an openmind, listen deeply (don’t be thinking of your next comment), resist the urge to offer advice or solutions. Instead, just ask questions and see where you get.
In a world where physical presence is no longer the norm, leaders will have to figure out how to use or develop their presence in new ways and be fully and intentionally present as they engage with their teams through a widerange of media. How prepared are you to show up in this new world?
How would you rate your leadership presence on a scale of 1 – 10?
What aspect of your presence can you work on?
How can you bring more presence to your Zoom meetings, phone calls, emails and social channels?
Our new distributed workplace and ongoing uncertainty challenges leaders to lead at a distance and develop their own brand presence through multiple channels. Through coaching and counsel, we help leaders show up with a well-balanced combination of confidence, enthusiasm, humility, predictability, clarity and curiosity and the right tone-setting energy. Contact us at email@example.com to learn more.
Catherine Ducharme / About Author
Catherine Ducharme is Co-Founder of Fluency Leadership.